Cancellations & refunds
Cancel a project
Use the cancellation control if it is available on your project, or contact us. Canceling video processing and refunding a payment are separate actions.
Request a refund
For a paid order, open Account, find the payment and select “Request refund”. You can also use our contact form if you cannot access the order. Include the order reference and a short explanation. A request does not itself mean a refund has been issued.
Failed delivery or a problem with the result
If you were charged but did not receive the service, or the result does not match what you purchased, tell us what happened so we can review the order and arrange the remedy you are entitled to under applicable consumer law.
Your withdrawal rights
Where Turkish distance-selling rules apply, the general withdrawal period for a service contract is 14 days from the date the contract is concluded. Exceptions can apply to digital services and services started with the consumer’s consent. Your mandatory consumer rights remain unaffected; this page does not ask you to waive them.
To exercise an applicable withdrawal right, send a clear cancellation request through Contact and identify the purchase. Keep a copy of your request and the receipt confirmation.
How refunds are returned
Any refund due will be returned through the original payment method within the applicable legal deadline. Your bank may need additional time to display it. Never send card details to request a refund.
Monthly packs
Monthly packs use manual renewal. There are no automatic renewal charges. Ending renewal does not itself refund an earlier purchase.