Distance sales agreement
Version: September 9, 2026. Save or print this page for your records. These terms describe our service; the selected package and order details identify your individual purchase.
1. Seller and buyer
The service provider is Fırat Aktaş, trading as VideoTidy, at Yamanevler Mahallesi, Alemdar Sokak No: 14, İç Kapı No: 7, Ümraniye, İstanbul, Türkiye. Email: support@videotidy.com. Telephone: +90 551 824 37 51. Website: videotidy.com. The buyer is the person placing the order.
2. What you purchase
VideoTidy edits uploaded video footage by selecting sections, cutting pauses and repeated takes, and joining selected clips into a downloadable MP4. Each project currently accepts up to 12 MP4, MOV or WebM files, totaling up to 1 GB and 60 minutes. Your original files on your device remain unchanged.
We work with the footage you provide. The result cannot include events that were not recorded. If the delivered service does not match your purchase, the remedies described below remain available.
3. Price, payment and packages
The order summary specifies the package, number of video projects, currency and total payable price, including applicable taxes and charges, before you confirm payment. There is no physical shipping charge. Browsing or selecting files does not create a paid order. A purchase is confirmed only after successful payment confirmation.
Single-video purchases are one-time payments. Monthly packs provide the stated project credits for 30 days and renew manually. We do not charge automatic renewal payments.
4. Delivery and access
Delivery is online: the completed MP4 appears on your project page for viewing and download. Upload and processing times depend on your connection, footage and workload. Any delivery deadline agreed in your order applies. See Delivery for access instructions.
Guest projects are accessed through the same browser using its secure VideoTidy cookies. Clearing those cookies can remove access; contact us with your project or order reference if this happens. Project files and results are removed from active storage 7 days after the project starts. Download your result before it expires.
5. Cancellation, withdrawal and refunds
You may contact us by email, telephone or our contact form about cancellation or a problem. For a written withdrawal request, use email or the contact form and identify your order. You do not need an account to contact us.
Where Turkish distance-selling rules apply, the general withdrawal period for service contracts is 14 days from conclusion. Statutory exceptions may apply depending on the service and valid consent. These terms alone do not constitute consent to waive a withdrawal right.
If you were charged but the service was not delivered, or the service is defective, contact us to obtain the remedy available under applicable law. Any refund due is returned using the original payment method within the applicable legal deadline, without a refund processing fee. Canceling a processing job alone does not confirm that a refund has been issued. See Cancellations & refunds.
6. Your footage and privacy
You must have the rights and permissions needed to upload your footage and have it processed. We use it to provide the requested service. Read our Privacy policy for data handling and deletion information.
7. Complaints and consumer rights
Send complaints to support@videotidy.com or the postal address above, including your order reference if available. Nothing in these terms excludes mandatory consumer rights. Where Turkish consumer law applies, you may apply to the competent consumer arbitration committee or consumer court, subject to the applicable jurisdiction and monetary thresholds. Mandatory protections applicable to consumers in other countries remain unaffected.
8. Your copy
You can save this page using your browser’s print or save function. Keep your order summary and payment reference with these terms. Later changes to this page do not replace the terms applicable to an earlier purchase.